Management by objectives (MBO) is a comprehensive management system based on measurable and participative set objectives. MBO is now widely practiced all over the world. But, despite its large-scale application, the meaning of MBO is not yet always clear. To some people, it is an appraisal tool; others consider it as a motivational technique, while others look upon it as an instrument of planning and control.
Management by objectives (MBO) has been defined by Weihrich and Koonte as “The comprehensive managerial system that integrates many key managerial activities in a systematic manner and that is consciously directed toward the effective and efficient achievement of organizational and individual objectives.
Emphasis on management by objective was not initiated or originated by any single person. Such management has been dictated by the prudence or common sense of innumerable people. However, certain individuals have long placed emphasis on management by end results.
MBO is a comprehensive management system based on measurable and participative set objectives. It has come a long way since it was first suggested by Peter F. Drucker in 1954 as a way of promoting managerial self-control. The common factor that has made MBO programs so popular in both management theory and practice is the emphasis on objectives that are both measurable and participative set.
MBO is a management technique for increasing employee involvement in the planning and controlling activities. Through involvement, it is believed that employee commitment to a planned course of action will be enhanced and performance will be more efficient.
Many variations are found in the practice of MBO. But basically it is a process through which goals, plans, and control systems of an organization are defined through collaboration between managers and their subordinates. Jointly they identify common goals, define the results expected from each individual, and use these measurements to direct the operation of their unit and to assess individual contributions. In this process, the knowledge and skills of many members of the organization are pressed into service. Instead of telling subordinates about their goals, managers ask subordinates to participate and decide about what their goal should be.
After setting up of an acceptable set of goals for each employee through a give-and-take collaborative process, the employee is asked to play a major role in devising an action plan for achieving these goals. In the final stage of the MBO process, employees are asked to develop control processes, to monitor their own performance and to suggest corrective measures if deviations from plans do occur. The entire process is a combination of planning and control.
Features of MBOIn the light of the above definitions of MBO, the following features of it can be identified;
- It is a technique and philosophy of management.
- Objective setting and performance review are made by the participation of the concerned managers.
- Objectives are established for all levels of the organization.
- It is directed towards the effective and efficient accomplishment of organizational objectives.
- It is concerned with converting an organizational objective into a personal objective on the presumption that establishing personal objectives makes an employee committed which leads to better performance.
- The basic emphasis of MBO is on objectives. MBO tries to match objectives with resources.
- Objectives in MBO provide guidelines for appropriate systems and procedures.
- Periodic review of performance is an important feature of MBO.
- MBO provides the means for integrating the organization with its environment, its sub- systems and people.
- Employees are provided with feedback on actual performance as compared to planned performance.
Common Elements of an MBO Program;
- Goal specificity,
- Participative decision making,
- An Explicit Time Period, and
- Performance feedback.
Benefits of MBOIn addition to the fact that goal-orientation of management promotes a sense of motivation among the people within the organization, MBO has certain other benefits which are narrated as under:
- Improves Management: Objectives cannot be established without planning, and results-oriented planning is the only kind that makes sense. MBO forces managers to think about planning for results, rather than merely planning work or activities. In order to make objectives realistic, MBO also requires that managers think of the way they will accomplish results and the resources and assistance they will require.
- Encourages Personal Commitment: MBO encourages employees to commit themselves to their goals because they have before them clearly defined objectives. Moreover, the fact that they often participate in goal- setting, improves their commitment at work. As a matter of fact, people become enthusiastic when they control their own fate.
- Clarifies Organization: MBO forces management to clarify organizational roles and structures. So far as possible, organizational positions are built around the key results expected of the people occupying them. Moreover, the companies that embark on MBO programs can easily discover deficiencies in their organization and take necessary steps to rectify. Device for Organizational Control and Systematic Evaluation: It serves as a device for organizational control integration. MBO helps in making a more systematic evaluation of performance.
- Develops Effective Control: There is no better incentive for self- control and no better way to know the standards for control than having a set of clean goals. When each and every employee knows what to achieve, control becomes very easy and automatic.
- Improving Productivity: MBO helps in improving productivity as the management team concentrates on the important task of reducing costs.
- Motivating the Subordinates: It stimulates the subordinates’ motivation.
- Personal Satisfaction: It provides greater opportunity to managers for personal satisfaction on account of participation in objective setting and rational performance appraisal.
Locating Weak and Problem Areas: It helps in locating weak and problem areas because of improved communication and organization structure.
Weaknesses of MBOWith all its advantages, a system of MBO may also have a number of weaknesses, arising out of the inability in applying the MBO concepts judiciously. The weaknesses are;
- Failure to teach the philosophy of MBO which is built on concepts of self-control and self-direction that are aimed at making managers as professionals.
- Failure to give proper guidelines to goal setters by making them well aware of the corporate goals in advance.
- Difficulty in setting verifiable goals which help in the process of control.
- Emphasis on short-run goals often jeopardizes the achievement of the long-term objectives.
- Danger of inflexibility also causes a serious problem since managers may strive for goals that have been made obsolete by revised corporate objectives, changed premises, or modified policies.
Limitations of MBOAlthough MBO is generally taken as the panacea for all the problems of an organization, it is not without weaknesses or limitations. The following are the limitations of MBO;
- MBO cannot be implemented effectively on account of difficulty in setting verifiable objectives.
- Open atmosphere for appropriate objective-setting is absent because of differences in the status of subordinates.
- Managers may not get time to do even their normal work as MBO involves much paperwork and holding of many meetings.
- There is a tendency on the part of the managers to emphasize short-term objectives and to become more precise in objective setting and accomplishment.
- MBO is a philosophy of managing an organization in a new way. However, many managers fail to understand and appreciate this new approach.
- MBO represents the danger of inflexibility in the organization, particularly when the objectives need to be altered. In a dynamic environment, a particular objective may not be valid for ever.